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HEXADATA SUPPORT - WE'RE AVAILABLE WHEN IT MATTERS MOST.

24x7 technical assistance for all HexaData products. Log a ticket, call us directly or verify your warranty - all in one place.

24/7Available
3-YearWarranty
Engineer- Not a Chatbot
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Log a Support Request

Use our online form to raise a technical support request. Provide your model name, serial number and a description of the issue, and a HexaData engineer will be in touch within the next business hour.

LOG A REQUEST

Speak to an Engineer

For urgent issues, call our support lines directly. Our engineers are available around the clock to assist with mission-critical situations

CALL NOW

Verify Your Warranty

Check the warranty status of your HexaData product by entering your serial number in our warranty verification portal.

VERIFY WARRANTY
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Log a Support Request

Please complete the form below. All fields marked * are mandatory. A HexaData engineer will acknowledge your request within one business hour.

Contact & Address

Address

Esconet Technologies Limited,
D-147, Okhla Industrial Area Phase-I,
New Delhi – 110020

24/7 Support Line

+91-11-4228 8705
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Frequently Asked Questions

Find quick answers to common questions about our products and services.

The serial number is printed on the product label affixed to the chassis. It is also available on your purchase invoice from HexaData or your authorised reseller.
The standard warranty covers manufacturing defects and component failures under normal use. It does not cover physical damage, liquid ingress or software issues caused by third-party modification. Full terms are available on our Warranty Policy page.
Yes. Next-business-day onsite support is available in selected cities. Please contact our sales team to check availability for your location.
All support requests submitted via the online form receive an acknowledgement within one business hour. For critical issues, we strongly recommend calling the 24/7 support line.
Many HexaData systems are designed for field expansion. Please contact our pre-sales engineering team with your current configuration and requirements, and we will advise on the best upgrade path.